Live Chat Support

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Opening Hours: 24 hours, 7 days per week.

Welcome to Live Chat Support!

This service lets you chat with our live chat operators. Now you have a better way to get help faster and more efficiently! You will need to download and install ICQ to communicate with our live chat techs! ICQ is available at http://www.icq.com/download/ and is completely free. Once you have installed ICQ, click on "ADDME" to add our techs to your personal IM client. Then, whenever you need support, you can simply chat to our techs! It doesn't get any easier than that.

ICQ® supported platforms: Windows 98/2000/Me/XP/Mac.

Division	UIN	Add
Support #1	300772025
Support #2	242559147
Billing, Activations, Domains	262966072
To chat to our live chat operators, you must download and install ICQ! Available at: http://www.icq.com/download/ (Windows 98/2000/Me/XP/Mac)

Important Notice

1. Our live chat technicians are ONLY trained to cover their specific divisions. If you have a query that's not related to that division, you must open a ticket. Our support techs are not trained and do not have the required tools to deal with issues outside their division. For example, our support staff disivion cannot help you with billing, domain renewals & cancellation issues. If you have a billing query you must only contact billing techs or open a ticket.

2. During peak hours, you will be put on hold for longer than normal periods due to a higher number of users requesting this service. Unless an issue is absolutely urgent, you should request support during off-peak hours or use email support. Generally, peak hours are between 9am-3pm (-5 GMT).

3. Our live technicians are constantly training. We continually train them to serve you in the best possible way. There will be questions our technicians will not have an answer for, however, with your support and patience, our technicians are continually learning and developing their skills in order to serve you better.

If you have feedback regarding a live technician, feel free sending it directly to the supervisor. You can contact the supervisor from within the customer support center.

Thank you for your patience and we look forward to serving you!

- ImHosted.com Management

Additional Support

New Customers: If you are an existing ImHosted.com customer and require assistance setting up your account, please visit the Customer Support Center where you'll find comprehensive manuals, tutorials, flash guides and FAQ's.

Existing Customers: If you need support with your account, please open a Support Ticket. Our staff is standing by 24 hours per day, 7 days per week to assist you. This method guarantees fast response times.

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